It is amazing how many meetings I have been involved in where mobility is discussed as a "nice to have". Usually everyone in the room is holding a smart phone and has a laptop open - they are checking emails or skyping a last minute message before the meeting starts - often we are not even in the same room and using technology to communicate.
I would argue that mobility can provide some of the best efficiency gains and best staff uptake, if done correctly...
Why - well mobility allows information to be gathered and/or viewed WHERE is it needed WHEN it is needed or available. This reduces errors and most importantly it EMPOWERS the user to do their work - usually allowing the completion of tasks in the field.
How - they must be designed correctly and on the right device;
Simple and intuitive screen layouts - design driven by user experience rather than data or management needs.
Inputs - use the right inputs - eg list boxes, use the right devices - smart pen, barcode readers
Devices - use the device appropriate for the task, is it bright enough? is it water proof, is it cheaper to buy "off the shelf" consumer vs specialist rugged items?
Online vs Offline - it doesn't matter where you are - connectivity can always drop - make sure the system isn't reliant on connectivity all the time.
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